Press release

For immediate broadcast

211 launches the Répertoire des services sociocommunautaires pour aînés et des proches aidants du Grand Montréal

Montréal, December 19, 2018—The Information and Referral Centre of Greater Montréal (IRCGM) is very pleased to announce the publication of its latest Directory, the Répertoire des services sociocommunautaires pour aînés et des proches aidants du Grand Montréal, a compilation of public and community services for seniors and caregivers living in Greater Montréal.

 “Since the beginning of the 211 project, many organizations for seniors, upon seeing the benefits to seniors and caregivers such as quicker access to IRCGM counselors and extended opening hours, have given us their full support. The 2-1-1 Greater Montréal telephone service is now available to citizens living in the municipalities of the North Shore, the agglomeration of Montréal and the South Shore, as well as, the MRC Vaudreuil-Soulanges and MRC des Jardins-de-Napierville.” stated Mrs. Pierrette Gagné, Executive Director IRCGM. “As well, the 211 web site,, which geo-localises services on the territory, receives a significant number of visits each month. In November alone, 46,247 visits were made on the web site.” she adds.

 Support from the Québec Government

 “The Government of Québec is very pleased in helping seniors and caregivers in their search for information with the Québec Ami des Aînés (QADA) programme, in order to facilitate access to governmental, social and community services which caters to their social needs. In that sense, the Information and Referral Centre of Greater Montréal’s directory is a tool which will be very useful for everyone, social counsellors included, who will be able to refer to it rapidly in helping seniors and their caregivers ” stated Mrs. Marguerite Blais, Minister Responsible for Seniors and Informal Caregivers.

 In 2016, the Information and Referral Centre of Greater Montréal (IRCGM) received support from the ministère de la Famille to create a project of regional reach within the Québec Ami des Aînés (QADA) programme. This project, 211 Aînés, aimed at improving seniors’ access to the info-referral service already offered by IRCGM through its Helpline for Seniors thus enabling them to find services, organizations and programmes specifically for them.

This project was gradually deployed and in 2018 reached optimum accessibility with the implementation of the web site and the 2-1-1 telephone service, available in 106 municipalities, distributed mainly in Greater Montréal (82) and more broadly in the municipalities of Montérégie (23) and Lanaudière (1).

To close the loop on this project as was agreed upon with Québec Ami des Aînés (QADA), IRCGM is publishing a printed directory grouping all the socio-community services for Greater Montréal seniors and caregivers.

The Directory holds contact details, useful information and a detailed description of more than 1,200 organizations offering services to seniors and caregivers. Included in the description are the services offered for different age groups. The Directory is free for those picking it up at the IRCGM offices.

"The printed Directory is an important tool for seniors and caregivers in the Greater Montréal area. We often refer this tool at the Caregiver Support service which is a complement to what we find on the Web. It is particularly useful for certain clientele struggling with issues of literacy and computer accessibility." says Mrs. Magalie Dumas, Director--Health and Social Services Development and Head of Caregiver Support at l'Appui national.

“We wish to thank the ministère de la Famille du Québec, the ministère de la Santé et des Services sociaux, as well as, Centraide of Greater Montreal for allowing us to complete this project defined as an essential entry point for seniors and everyone looking after their well-being. A big thank you to l’Appui des proches aidants for sponsoring the Directory.” concludes Mrs. Gagné.

Information and Referral Centre of Greater Montréal

The Information and Referral Centre of Greater Montréal offers bilingual social and community information and referrals to Greater Montréal citizens and counselors, either by telephone, online or with printed directories through the 211 Greater Montréal service. It also manages two specialized support, information and referral helplines across Québec: Drugs: Help and Referraland Gambling: Help and Referral, as well as, the TeleCounseling programme for excessive gamblers.




Marie Vaillant

Director of communications

Information and Referral Centre of Greater Montréal

Telephone: 514-527-1388, ext. 215

Cellular: 514-889-9535