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An Inspiring Point of View

A message from the Executive Director

A year rich in achievements!

What a year! What a team! One would have thought that the past fiscal year was the year of change. And that is without taking into account the desire for innovation from my team and without thinking of the last months of 2015-2016 with their cascade of confirmed projects at an accelerated pace.

Even if these feats were accomplished in rapid succession within the Documentation team, between April 2015 and January 2016, innovation was not left out. For example, in our directory for Montréal seniors and in the one for the homeless, information capsules were incorporated, as well as a new way of processing information based on the collaboration of our key partners and community consultations. So well, in fact, that we can now speak of a new version of our specialized directories.

As for other major achievements, at the beginning of December, the City of Montréal asked us to make available a specialized helpline for Syrian refugees in order to better direct the many offers to volunteer and to donate. Our coordinators had to triple their efforts to make the service available … in one week … while our counsellors had to adapt in the same amount of time to a new work schedule expanded to 7 days, 10 hours per day, including statuary holidays. The challenge was met, magnificently … and with enthusiasm.

In December, we also received confirmation of funding from the Ministère de la Famille aiming for greater access to our Referral Helpline for Seniors and for the gradual deployment of the 211 service over the next three years in order to make access to resources for seniors that much easier. From the beginning of January, the Referral Helpline for Seniors has been available 70 hours per week … and an advertisement strategy aimed at seniors and their caregivers was presented through various media. A good start!

Then, in the springtime, our talks with the municipalities of the Montréal Metropolitan Community for the implementation of the 211 service started bearing fruit. Last March, the City of Laval kicked things off by adopting a resolution authorizing the implantation of 211 in its territory with a first step of setting up the database online as of spring. Since the official announcement, thanks to the ongoing efforts of the new 211 director, the 211 Laval site will be launched in mid-May 2016!

Meanwhile, on the specialized helplines side, the counsellors continued to respond to callers and to properly direct them through the health and social services and addiction networks despite the significant restructuring of services. As to the TeleCounselling program for compulsive gamblers, it has exceeded our expectations!

And if the trend continues, 2016-2017 won’t be any calmer. There is a lot left to accomplish so that the 211 path may progress in the Metropolitan Area and we also fully intend to continue improving our practices and intervention tools!


Pierrette Gagné

Executive Director



A message from the President of our Board of Directors

When efforts towards development become reality….

The year 2015-2016 saw the creation of three key projects that have certainly contributed in consolidating the Centre’s position in the social info-referral field: the Info-Refugees Helpline, the new schedule from 8:00 am to 6:00 pm/7 days per week for the Referral Helpline for Seniors and, March, the launch of 211 in Laval.

Establishing these projects highlighted two qualities held by the director and the Centres’ team: perseverance and adapting to quick changes with great ease.

Furthermore, the efficiency and professionalism of the IRCGM was noted by our partners during the orchestration of these projects that were done seamlessly both for the quality of services, as well as, the work atmosphere. We can certainly witness the commitment of the members at all levels of the organization. Hat’s off!

On the addiction services side, we must stress the relevance of the TeleCounselling program which exceeded our registration goals planned for the 2015-2016 budget.

One thing’s for certain, we would never have been able to achieve all this progress without the confidence and support from our funding donors. This is even more appreciated with choices being harder to make in these times of restricted budgets and thorough program revisions. I wish to thank Centraide du Grand Montréal, the Ministère de la Santé et des Services sociaux, the Ministère de la Famille, the City of Montréal, the Caucus Métropolitain de l’Union des Municipalités du Québec and the City of Laval who believed in us by supporting our new projects and entrusting us with new mandates.

In conclusion, I would like to mention the unwavering commitment of my colleagues within the Board of Directors who ensure the proper administration of the Centre and who are always present to voluntarily put their expertise to use for the Centre and its great challenges.


Me Louis-Phillippe Bourgeois, CRIA

Dunton Rainville S.E.N.C.R.L.

June 2016

A new executive Director for the Information and Referral Centre of Greater Montreal
The Information and Referral Centre of Greater Montreal would like to announce the appointment of Mrs.Pierrette Gagné, as our new executive Director Read here...

A well-deserved retirement for the Executive Director
After 24 years as Executive Director, Mrs. Lorraine Bilocq Lebeau will take a well-deserved retirement.  Read here...                                                  
Speech by Lili-Anna Pereša on community engagement
We invite you to read the attached speech by Lili-Anna Pereša on community engagement. Mrs Pereša has occupied the position of President and Executive Director of Centraide of Greater Montréal since January 1, 2013. She delivered this speech in October 2012 at TELUS' Celebration of Giving in Montréal and the presentation of the TELUS Community Excellence Awards (speech available in French only).  Read here 
Guest of Honour for the Centre’s Foundation fund-raising event
Mrs. Louise Nadeau, Ph.D., Women of Distinction Award - Education 2011 - of the Women’s Y Foundation, was the Guest of Honour for the Centre’s Foundation fund-raising event. Read here for the content of Mrs. Nadeau’s speech. (in French only). 
      Phone : 514 527-1375 Fax : 514 527-9712 Email : crgm@info-reference.qc.ca