This service offers free information and referral for requests by:
- People of 50 years old and over ;
- People who prefer to speak to counsellors instead of voice messaging.
- Their caregivers looking for information on community organization offering services for elderly people;
Referral Helpline for Seniors provides information and referral on requests concerning consumer’s problems, physical and mental health services, housing problems, home nursing services, financial help, legal aid and defense of rights and self-support groups, etc.
In collaboration with the Table de Concertation des Aînés de l’Île de Montréal, the Centre developped the Referral Helpline for Seniors, which was officially launched on October 7th, 2003.
Referral Helpline for Seniors did not benefit from any grant from 2004 to 2009 but the Centre decided to maintain it, considering that it was so well received by the community and by the elderly people themselves, for its relevance and its complementary nature with other services. From 2009 until 2012, the Information and Referral Centre has received financial support from the ministère de la Famille et des Aînés which allowed the Centre to continue offering a quality service to the Seniors and their caregivers.
In 2016, within the framework of the Québec ami des aînés (QADA) program, approved by the Secrétariat aux aînés of the Québec government, opening hours ave been extended. At the end of this project, in 3 years time, the Centre plans to improve accessibility to seniors in the Metropolitan area and the Montérégie, by giving them access to an easy to remember three-digit telephone number (2-1-1) including a data base of social and community services, accessible at all times on an adapted and user-friendly Web site.
Free and confidential
Referral Helpline for Seniors
Monday to Friday from 8:00 am until 6:00 pm
A number to remember : 514 527 0007
Online directory for Seniors on the Island of Montreal: